Reporting to Operations Director.
The main role of the Ticketing Agent is make reservations, seat assignments, answers inquires about flight schedules and fares.
Candidates meeting the below stated criteria are requested to send their CV/Resume.
Key Accountabilities:
- To respond to incoming e-mail within time limit defined by the contract.
- To promptly inform the customers about any changes in booking and canceled flights.
- To work with the customers to develop the most suitable routes for them.
- To discharge, replace and cancel of all types of tickets.
- To be able to work with bonus cards of the customers (“miles card” etc.), to book and issue tickets and accrual of miles card bonuses.
- To comply with the confidentiality requirements about the travel routes and personal data of the customers.
- To compile report at the end of each day and register all data in 1C software.
What We Are Looking For:
- Higher education
- 2+ years of experience as ticketing agent
- Proficiency with a Galileo
- The certificate to confirming the completion of AZAL courses (electronic check-tickets), availability of IATA and reservation systems certificates.
- Good in communications in English,Azerbaijani and Russian languages, written and verbal
Terms and conditions:
- Full time job
- Benefits plan
- Opportunity to work in an international and diverse team;
- Medical insurance
- A corporate mobile number