Ticket Centre Coordinator
vakansiya — 2024

Key responsibilities:

• Collaborate closely with the Venue Ticketing Manager
• Main contact for the Ticket Centre
• Close collaboration with other projects like Accreditation, Safety, Security and Service and Signage
• Conduct training of the Ticketing Centre volunteers
• Prepare the documentation used for the training of the Ticketing Centre volunteers
• Monitor the activity of the volunteers and report any issue to the volunteer manager
• Preparation and set-up of the Ticketing Centre
• Ensure smooth running of the Ticketing Centre
• Ensure an excellent customer service to the fans
• Troubleshoot problems related to the ticket collection process/mobile ticketing
• Supervise the management of the facilities and queues
• Supervise the dismantling of the Ticketing Centre
• Daily report to the LOS Venue Ticketing Manager
• Prepare report post-tournament

Must have requirements

• Experience of 2 years in customer facing environment
• Experience of 1 year in ticketing for international events
• Full professional proficiency in English (both oral and written)
• Good team management skills
• Organized, service-oriented and resistant to stress
• Ability of work extra hours during match days and match day preparations
• Additional requirements
• University degree
• Communication proficiency in the local language of the venue considered as a big asset, good knowledge of other languages is a plus
• Problem solving attitude
• Good knowledge of mobile devices
• Experience of work with volunteers

If your candidacy meets the above requirements, please send your CV to hr@baku2020.az, indicating the name of the position.