Spa Therapists are responsible for delivering exceptional treatments to Guests of the spa.
Key areas of responsibility:
- Responsible for achieving retail sales targets as set by the Spa Manager.
- Ensure aftercare recommendations are made at the end of every treatment, linking with client concerns and offering to prepare products at reception for purchase.
- Encourage clients to return to the spa by recommending an ongoing treatment program and cross selling the other business centers in the spa. Maintain a sound knowledge of all treatments, packages and any promotions.
- Participate in demonstrations/ events as required.
- Ensure that daily sales figures are accurately recorded.
- Maintain the highest standard of guest service by following SPA protocols and displaying genuine care and attention to detail.
- Consistently record guest preferences, accurately updating guest profiles and communicating any relevant information to colleagues.
- Ensure confidentiality at all times including data protection, medical details and any information provided in confidence by the client.
- Report any guest complaints to the Duty Manager so that they can be handled promptly and effectively.
Qualifications:
- Proficient in the English language (spoken & written), good knowledge of Azerbaijani and Russian
- Must be flexible in terms of working hours (24-hour operation, 7 days a week)
- Self-motivation and organizational skills and the ability to take initiatives
- Prior experience is an asset
- Has outstanding Guest services skills, professional presentation, and sophisticated communication skills
- Ability to deal with Guest concerns in an empathetic and business-oriented manner.
Interested Candidates may send their Resumes.
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