COMPANY:“Shahdag Tourism Center” CJSC
POSITION: SPA RECEPTIONIST
REPORTS TO: SPA MANAGER
One of the biggest SPA centers in Azerbaijan “Ovdan” SPA is located in Shahdag Mountain Resort and covers 3000 m2. The center offers a number of treatment rooms and a wide range of services and facilities.
ESSENTIAL FUNCTIONS:
- Answer all guest questions in a knowledgeable and professional manner
- Make guest reservations for Spa services
- Enroll guests in special programs or memberships
- Assist guests and suggest home care program and products
- Understand all product ingredients and effectively explain their benefits to guests
- Receive payments for goods and services and properly account for all transactions
- Demonstrate a high level of guest service and maintain a high level of product knowledge
- Maintain all Spa reception relevant paper work
- Participate in all Spa treatment and service training programs
- Assist in all areas of Spa operation as well as in any task requested by Management for hotel’s operational needs
- Cmmunicate effectively with peers, management, line and front of house employees
- Be responsible for the cleanliness of the immediate work area as well as the general property
- Perform all related duties as required
QUALIFICATION STANDARDS:
- Customer service experience, preferably in a SPA environment
- Previous cash handling experience
- Excellent communication, customer service skills and work ethic
- Ability to handle multiple tasks simultaneously
- Proficient in appropriate computer skills and office equipment
- Availability when facility is open, this could include nights, weekends, and holidays
- Ability to stand for long periods
- Good verbal and written knowledge of Azerbaijani, English and Russian languages
EXPERIENCE:
Must have at least 1 year of proven working experience in similar capacity
OTHER:
Duty station – Azerbaijan, KP29 Gusar – Leze Motor Road
How to apply?
Interested candidates are requested to submit their CVs to cv@shahdag.az e-mail address.
Please indicate the name of the position you are applying for in the subject line of the email. Otherwise your candidacy will not be considered.
Only shortlisted candidates will be invited to the further stages of recruitment process.