Social Media Assistant
vakansiya — 2024

Department: CEM & Data Analytics
Location: Head Office

Job responsibilities:

• Answer and handle customer feedbacks on Bravo’s own social media platforms (Facebook, Instagram, Tik-Tok etc) which include comments, inbox/directs messages, and wall posts;
• Monitoring Bravo mentions on social media platforms (Facebook, Instagram, Tik-Tok) which include public posts, user stories with #Bravo and @Bravo and news pages, bloggers, media persons, close groups etc.;
• Provide customers with information of Bravo products and services;
• Handle customer complaints via social media, provide appropriate solutions and alternatives, follow up to ensure resolution; identify and escalate priority issues;
• Register of customer interactions, manage customer accounts and keep file documents.

Required qualifications:

• Bachelor’s degree;
• Working experience in customer service, social media management and other related fields;
• Fluent Azerbaijani, intermediate English language skills;
• Knowledge of MS Office programs;
• High communication skills;
• Customer focus;
• Analysis & problem solving skills;
• Team player.

Interested candidates may apply for the role by sending resume to email address, mentioning “Social Media Assistant” in theme tab.

Pease note that only selected candidates will be contacted regarding next steps of recruitment process.