Responsibilities:
- Helpdesk Engineer will handle a variety of responsibilities, including: installing and configuring applications, responding to IT support queries to facilitate resolution of IT issues.
- Install, configure, diagnose and troubleshoot software and hardware problems; helps customers install applications and programs
- Provides technical support to resolve network issues, configuring operating systems, as well as remote desktop connections to povide immediate support to customer end users
- Provides mid-level knowledge of IT technology in a productive environment
- Monitors IT ticketing system and ensures support tickets are addressed and closed in a timely fashion
- Performs preventative maintenance for clients including server updates, checking backups, anti-virus and application maintenance
- Hardware support of switch-rooms
- Support of 3-rd party vendor applications
- Creating user guides and conducting training to users as required
Requirements:
- Relevant work experience 3-5 years, performing preferably as IT Engineer
- Languages: Azerbaijan, English, Russian
- Minimum 2 years’ experience supporting applications and/or ERP systems, while collaborating with other IT teams, 3rd party vendors to resolve issues.
- Knowledge of LAN, WAN, WLAN technologies and troubleshooting network devices
- Configuring VPN for end user access
- Strong written and verbal communications skills
- Good organizational, multi-tasking, detail-oriented and time management skills
Preferred:
- Knowledge of ITIL methodology (ITIL certification is a plus)
- Experience in 1C is a significant advantage; experience in other ERP systems is also acceptable
Terms and Conditions:
- Location close to the city center
- Regional business trips (up to 20% of time)
- 5/7 working days
- 09:00-18:00 working hours (including 1 hour for lunch)
- Fixed salary
To apply for this position please submit your CV to cv@smartsolutions.az, specify position title in the subject line.
Oxşar vakansiya siyahısı:
İngilis dili (Data Science üçün )
Təlimçi Data İngilis dili (Data Science üçün ) həftədə 1 dəfə olmaqla dərslər keçəcəkdir. ...
Şəbəkə üzrə mühəndis / Şəbəkə üzrə aparıcı mühəndis
Kontakt Home Şəbəkə üzrə mühəndis / Şəbəkə üzrə aparıcı mühəndis vəzifəsi üzrə vakansiya elan edir. ...
Proqram təminatı üzrə aparıcı mühəndis (Senior Backend Developer)
Kontakt Home Proqram təminatı üzrə aparıcı mühəndis vəzifəsi üzrə vakansiya elan edir. Komanda ilə işləmək bacarığı olmalıdır. ...
HelpDesk (kiçik mütəxəssis)
BERC Group MMC HelpDesk (kiçik mütəxəssis) vakansiyası üzrə işə qəbul elan edir. ...