Responsibilities:
- Align / Define / Adapt the parts coverage plan identifying and targeting key decision makers and influencers at the customer (sites and head office).
- Develop and execute a call and visit programme while maintaining and update the customer listing.
- Become the customers prime source of information regarding BCA’s parts offering.
- Update and inform the customers on their parts order status.
- Proactively prepare and submit quotes and bids upon customer request as well a supporting target marketing programmes.
- Assist in the development of Parts and Service Merchandising programs
- Using ideas resulting from field contact regarding Parts and Service Merchandising.
- Assistance is provided to the Parts, Service and Marketing Leader, in the attempt to conduct BCA customer meetings as needed.
- Implement, execute and maintain continuous Machine and Undercarriage inspection programmes at sites e.g. utilising CTS, GET bone-yard analysis, filter cutting etc:
- Inspection Reports are completed and reviewed with the customer.
- When applicable, recommendations and quotations are submitted
- Follow-up is Maintained in an attempt to close the sale.
- Competitive machines where feasible should be included targeting Filter, GET, U/C Conversions.
- Close contact is maintained with the Branch Parts Manager to be continually aware of our inventory position, and new products which may be announced.
- Assist with recommendations for adjustment as needed.
- Follow up the realisation of sales. Process the order and organize parts delivery and payment.
- Provide information about CSA to customers and achive the annual and monthly CSA budget.
- Projected customers Parts requirements for inventory forecasting, Competitive Parts Reports, MEP (Machine and Engine Population) data
- Reporting is on time and complete.
- Number of Reports submitted match target (SOS, CTS, Exchange programme, CPR’s etc).
- Customer profile up to date and accurate.
- Competitor Profile up to date and accurate.
- Machine & Engine Population data current and accurate.
- Track the projects within the territory that assigned and visit periodically, Track the customers machines in workshop.
- All Lost sales of Parts or Services are reported to the Customer Support Manager.
- Achievement of Parts and Service Sales Targets will be in line with population and activity.
- Collect, analyse and provide marketinformation, i.e. projected customers Parts requirements for inventory forecasting, Competitive Parts Reports, MEP (Machine and Engine Population).
- Generate a call report after every customer visit/contact (call)
- Copies of call reports are to be submitted within 48 hrs to Parts Manager and related managers if necessary.
- Track competition and report lost sales.
- Inform the new equipment/E&T unit sales opportunities to the Sales Department.
- Required qualifications:
- Bachelor’s degree in Engineering (preferably Electrical or Mechanical) or relevant field from the accredited university or at least 3 years of work experience in sales, marketing or relevant role.
- Strong communication, negotiation and analytical skills, ability to operate independently.
- Strong data-entry skills and attention to detail.
- Exceptional analytical thinking, problem-solving, presentation and organizational skills.
- Able to prioritize work, delegate, and meet deadlines.
- Positive “can do” attitude with a passion for customer service.
- Collaborative worker and teambuilding ability.
- Fluency in written and oral Azerbaijani, English. Proficiency in Turkish and Russian is preferred.
- Strong computer skills (MS Office (esp. Excel), SAP knowledge).
- Ability to travel on occasion.
- Local candidates are strongly preferred.
If you are interested in this job, please email your resume preferably in Word or PDF format with a letter of interest specifying suitability for the position and minimum expected salary specifying the Job Title in the subject line or call +99 (412) 565 26 38 for further information.
Only shortlisted candidates will be contacted. Applications close on September 26,2022.
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