Location: Pasha Travel, Port Baku.
Essential Job Duties and Responsibilities:
- Answer all incoming calls promptly, in an attentive, courteous and efficient manner
- Process all reservation requests, changes and cancellations received by phone or mail.
- Assist the sales team in setting their rates.
- Provide the highest quality of service to the customer at all times.
- Handle emails pertaining to rooms reservations
- Confident and professional telephone manner
- Ability to multi-task in a high-volume environment, utilizing a variety of computer systems to book accommodation, dining reservations, tours and other services
- Confident and professional telephone manner
- Excellent written and verbal grammar
- Role requires ability to work flexible hours including evenings and weekends
- Call to confirm and/or guarantee non-confirmed and waitlisted reservations
- Assist guests in all inquiries related to the services provided by the company
- Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- Capture sales from in-coming reservations calls and coordinate details of each reservation
- Contact guests prior to arrival to clarify any discrepancies regarding their reservation and/or preferences
- Handle guest complaints in accordance with PASHA Travel policy
- Answer general reservation emails, retrieve and distribute mail.
Qualifications and Education Requirements:
- Higher education.
- 2-4 years work experience in this area
- Good in communications in English,Azerbaijani and Russian languages, written and verbal.
- Good communication, listening and computer skills.
- Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these.
- Must be flexible in terms of working hours
- Self-motivation and organizational skills and the ability to take initiativesAA
- Ability to deal with Guest concerns in an empathetic and business-oriented manner.
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Highly responsible & reliable
- Ability to make quick decisions, solve problems, initiate action and complete assignments on a timely basis.
- Strong team player who can work independently in a fast-paced environment.
All candidates meeting the requirements are requested to send their Application Form/CVs job@pashatravel.az / aysel.abasova@pashatravel.az with reference “Reservations Coordinator” in the email subject line.
Please be advised that only shortlisted candidates (CV corresponding to all requirements) will be contacted.