Essential Job Duties and Responsibilities:
- Assisting and advising customers to choose from a variety of travel options.
- Responding to questions about the hotel’s amenities and services, including room rates, room availability, and booking policies
- Checking availability of accommodation or transportation on the customers’ desired travel dates.
- Making reservations based on various requirements and budgetary allowances.
- Preparing documentation for confirmed bookings necessary for payment collection.
- Sorting out any post-booking issues that may arise.
- Selling and promoting reservation services.
- Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
- Providing support to customers who may need to amend or cancel a reservation.
- Other tasks as required by management.
Qualifications and Education Requirements:
- Higher education.
- Excellent communications in English,Azerbaijani and Russian languages, written and verbal.
- Excellent communication, listening and computer skills.
- Self-motivation and organizational skills and the ability to take initiatives
- Highly responsible & reliable
- Strong team player who can work independently in a fast-paced environment
All candidates meeting the requirements are requested to send their Application Form/CVs job@pashatravel.az / aysel.abasova@pashatravel.az with reference “Reservation Specialist” in the email subject line.
Please be advised that only shortlisted candidates (CV corresponding to all requirements) will be contacted.