Reservation Agent
vakansiya — 2024

Responsibilities:

• Assisting and advising customers who may be choosing from a variety of room options.
• Making reservations for customers based on their various requirements and budgetary allowances.
• Checking the availability of accommodation or transportation on the customers’ desired travel dates.
• Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
• Processing payments and sending confirmation details to customers.
• Sorting out any issues that may arise with bookings or reservations.
• Selling and promoting reservation services.
• Answering any questions customers might have about the reservation process.
• Up-selling, when appropriate, by informing customers of additional services or special packages.
• Providing support to customers who may need to amend or cancel a reservation.

Requirements:

• High school diploma
• Experience working in sales or public relations, preferably in the hospitality or travel industries.
• Customer-service experience.
• Excellent written and verbal communication skills in Azeri and Russian languages (English pre-intermediate level is required).
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Proficient in Microsoft Office Suite.
• Data entry experience.
• Flexible working hours.