Operations Manager
vakansiya — 2024

Reports to: Operations Director

Position summary:

Operations Manager is responsible for the effective overall operations of the park, as well as successful management of labor, productivity, quality control and safety measures.

Responsibilities:

• Provide inspired leadership for the team.
• Manage assigned facilities’ commercial and operational areas (visitor, technical and staff areas) of the business ensuring the delivery of a seamless visit and daily operational flow consistent with corporate brand image.
• Make important policy, planning, and strategy decisions.
• Oversee establishment’s maintenance in terms of 100% functionality to include maintenance, safety, security, and service.
• Identify and address problems and opportunities for the company.
• Support employee communication with the management team.
• Oversee and co-coordinate the smooth day to day running of the park.
• Take ownership of any obstacles to the smooth running of the building and follow through to resolution.
• Help promote a company culture that encourages top performance and high morale.
• Assist with the implementation of cost control measures in all commercial and work force spend areas, to always ensure the maximization of profit.
• Oversee the performance and duties of cashiers and the treasury function.
• Report on any discrepancies, carrying out audits on a timely basis. Be present at ticket sales counters when any problems occur to solve the problem and satisfy the customer needs.
• Follow up procurement needs for the park and make necessary purchase orders.
• Work closely with the staff to improve service quality, team spirit and staff performance.
• Set up daily plans for operations team as well as providing monthly and annual goals to achieve better service quality.
• Prepare and follow up daily schedule and programs, indicate staff shifts and make sure that necessary reports are sent to HR.
• Fully utilize company reporting systems to monitor performance of establishments and implement corrective action whenever necessary.

Requirements:

• Experience in management, operations, and leadership (kids and family entertainment is preferred).
• Proficiency in conflict management and business negotiation processes.
• Experience in managing a team of 100+ employees.
• Ability to build consensus and relationships among managers, partners, and employees.
• Excellent communication skills.

Personal qualities:

• Ability to work in a team
• Strong communication, research and writing skills.
• Time management
• Negotiation skills
• Critical thinking and analytical skillset.

Education: Bachelor’s degree in management or related field.

Language skills: Fluency in Azerbaijan, English and Russian.

What we offer:

• Dynamic and creative environment
• Friendly team environment
• Competitive base salary and Medical Insurance
• Being part of a bigger PASHA Group
• Membership of DəyərliSən Pasha Loyalty Program and internal company discounts.

Please send your CVs to e-mail.