MICE Specialist
vakansiya — 2024

Job brief:

Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices in tourism and/or hospitality sector. The candidate should also be able to interpret sales metrics and be goal-oriented. S/he is expected to perform well in a team environment and apply exceptional skills.

Ultimately, s/he should be able to contribute in creating and maintaining very good partnership and customer relationships and ensuring smooth sales operations.

Responsibilities:

• Study and improve MICE products as well as reveal the main trends
• Work based on the company’s policy
• Search new resource markets (countries) and sort out the most potential foreign partners to contract with
• Ensure presence of the company’s profile in the leading online MICE portals and keep it updated
• Conduct oral and written communications
• Process incoming queries, requests and orders
• Design and calculate MICE packages
• Book halls, venues, accommodation, transportation, etc.,
• Discover and develop new MICE scenarios and services
• Initiate and track contracts with the local service suppliers
• Keep the suppliers’ rates updated and renegotiate on case-by-case basis
• Maintain invoicing and chase payments from partners/clients as well as handle the suppliers’ due bills
• Escort MICE groups in the territory of Azerbaijan, whenever needed
• Promote MICE-related FAM trips and participate accordingly
• Represent the company in the local and international events
• Prepare and submit reports on monthly, quarterly and yearly basis

Requirements:

• At least 1 year experience in the similar position
• Higher education (bachelor)
• Good knowledge of Azerbaijani and Russian, intermediate English
• Strong communication and interpersonal skills
• Experience in working with documents and agreements
• Confident user of PC, Internet, MS Office Suite (Word, Excel etc.,)
• Capable user of office equipment (fax, printer, scanner)
• Knowledge of business ethics

Personal Skills:

• Excellent communication skills
• High-grade service delivery mindset is a must
• Self-motivated with sense of time and responsibility
• Positive teamplayer loving working with people

Benefits:

• Long-term and official employment
• Competitive salary plus sales-based bonuses
• Favorable working atmosphere together with friendly and energetic team.