IT Service Desk Coordinator
vakansiya — 2024

Responsibilities:

• Acting as initial contact point for company users to collect information about user problems and request for IT service as established by policy and procedures guidelines
• Registering all support calls into the Call Tracking System with detailed problem information and possibly taking steps to attempt resolve them.
• Assigning support tickets to appropriate IT resources.
• Periodically monitoring open tickets escalating them to appropriate resources to ensure resolutions of issues in a timely manner
• Follows up appropriate departmental procedures established by the management.
• Makes recommendations to maintain update and improve Service Desk knowledge base and related documentation on an as needed basis
• Answers phone calls or email queries in a timely courteous and professional manner

Requirements:

• 1+ year of experience as Service Desk Agent / Coordinator
• Languages: Azerbaijan, English, Russian
• Understanding of ITIL methodology is a plus
• Excellent written, verbal communications and client relationships skills
• Strong organizational, multi-tasking, detail-oriented and time management skills

Terms and Conditions:

• Location close to the city center
• 5/7 working days
• 09:00-18:00 working hours (including 1 hour for lunch)
• Fixed salary

To apply for this position please submit your CV to cv@smartsolutions.az, specify position title in the subject line.