Develops Incoming Tours operational best practices for the hotels, travel agencies, local and international cooperate clients. Define objectives and metrics for success.
- Networks externally to seek innovation, and actively participates in the local and international community and professional organizations.
- Works with various teams and in supporting areas to identify customer experience improvement opportunities across the Travel Services platform.
- Develops and disseminates weekly and/or monthly reports of reimbursements, travel costs, and expense reports to accounting for the processing and charging of appropriate accounts.
- Dealing with managers of organized travel groups, travel agencies; accepting and forwarding tourists
- Receiving and processing calls
- Telephone consultation for clients
- Dealing with e-mails
- Calculating the price of tours
- Leading customers from the moment of calling to returning from tour
- Searching and booking hotels, transport, museums, public catering points (café, restaurant)
- Working with railway agencies (booking and preparation of railway tickets)
- Creating and calculating new tours
- Managing and filling company’s website (prices, programs)
- Dealing with contracts of hotels, museums, transport companies
- Working with guides
- Promotion and sale of incoming tours;
- Searching for potential foreign partners in the field of tourism;
- Responding on timely manner to all the requests from the partners;
- Negotiation with hotels, transport companies, travel agencies and other local and international partners /clients.
- Preparation of exclusive tour packages
- Perform other job related duties as requested.
Required:
- Bachelor’s and Master degree in one of the appropriate areas to the job requirements
- At least 5 years of leadership experience.
- Experience with distribution systems, central reservation systems, content systems, operations, account management, incoming travel management, Transportation and customer service.
- Experience in hospitality operations.
- Excellent customer service skills.
- Able to lead and mentor a team, groups and individuals
- Have interpersonal skills to deal effectively with all business contacts.
- Professional appearance and demeanor.
- Proven knowledge and understanding of travel industry concepts, practices, and standards.
- Typically reports to a Director or Chief Officer.
- Work varied shifts, including weekends and holidays. Working Hours: Monday to Friday from 09:00-18:00, Saturday 09:00-14:00
- Able to effectively and professionally communicate in English, Russian and Azerbaijan in written and oral forms.
Technology to be Used:
Advanced User of Personal Computer, Microsoft Office (i.e. Word, Excel, PowerPoint, etc.), e-mail, telephone, printer, calculator, copier, cell phones, PDAs and other hand held devices.
Important note: CV’s without profile picture will not be accepted. When sending mail please write “Incoming Tour Manager ” to the subject.