Guest Service Attendant / Receptionist
vakansiya — 2022

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Requirements:

  • Undergraduate degree – preference given to Hospitality or business-related degrees
  • Computer literate (essential)
  • Previous working experience in direct-guest- contact positions (desirable)
  • Understand structure and function of the Spa and Fitness Operations
  • Able to accurately follow instructions, comply with brand standards and hotel procedures (essential)
  • Excellent guest interaction and general verbal communications skills
  • Demonstrates effective listening skills
    Able to work in shifts; flexible and willing to work extended hours when required
  • Pleasant personality; friendly and smiling

Job Duties:

  • Contributes to the smooth and efficient running of the Reception Division.
  • Provides excellent service to internal customers as appropriate.
  • Maintains positive guest and colleague interactions with good working relationships.
  • To maintain inventory of supplies for the administration of the reception
  • Meets and greets all guests and assists with registrations.
  • Ensures the strict control of keys.
  • Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
  • Maintain accurate accounting procedures for cash transactions and reconcile all transactions at the end of the work shift.
  • To ensure guest/member satisfaction at all times by ensuring that safety and service is always the Club’s first priority.
  • To answer telephone inquiries promptly and professionally and channel to appropriate for assistance.
  • To greet members and guests in a friendly and efficient manner.
  • To provide information and literature of facility in person and via telephone.
  • Handle guest bookings / scheduling.
  • To give tours of facility, as required.
  • To ensure smooth operation of reception.
  • To respond to inquiries by phone and in person, providing complete details of all facility aspects.
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