Guest Service Attendant / Receptionist
vakansiya — 2023

Requirements:

• Undergraduate degree – preference given to Hospitality or business-related degrees
• Computer literate (essential)
• Previous working experience in direct-guest- contact positions (desirable)
• Understand structure and function of the Spa and Fitness Operations
• Able to accurately follow instructions, comply with brand standards and hotel procedures (essential)
• Excellent guest interaction and general verbal communications skills
• Demonstrates effective listening skills
  Able to work in shifts; flexible and willing to work extended hours when required
• Pleasant personality; friendly and smiling

Job Duties:

• Contributes to the smooth and efficient running of the Reception Division.
• Provides excellent service to internal customers as appropriate.
• Maintains positive guest and colleague interactions with good working relationships.
• To maintain inventory of supplies for the administration of the reception
• Meets and greets all guests and assists with registrations.
• Ensures the strict control of keys.
• Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
• Maintain accurate accounting procedures for cash transactions and reconcile all transactions at the end of the work shift.
• To ensure guest/member satisfaction at all times by ensuring that safety and service is always the Club’s first priority.
• To answer telephone inquiries promptly and professionally and channel to appropriate for assistance.
• To greet members and guests in a friendly and efficient manner.
• To provide information and literature of facility in person and via telephone.
• Handle guest bookings / scheduling.
• To give tours of facility, as required.
• To ensure smooth operation of reception.
• To respond to inquiries by phone and in person, providing complete details of all facility aspects.