Main responsibilities:
- Handle guest check-ins efficiently and in a professional manner, having a thorough knowledge of the Guest Services Standard Operational Procedures, Park Inn by Radisson Baku Brand Standard processes and all registration requirements.
- Handle guest checkouts efficiently and in a professional manner, having a thorough knowledge of all checkout procedures (including express checkout).
- Be able to perform the duties of a room’s controller and allocate rooms accordingly to requests and availability. Assist leadership in the management of the room inventory during the day.
- Work flexible hours on a shift basis, including night shift, in accordance with the departmental rota.
- Develop and maintain knowledge of room types, room product & locations within the hotel. Develop a thorough knowledge of the hotel property, hotel staff, hotel services and the hours of operations.
- Handles guest messages & wake up calls in accordance with LSOPs.
- Protect guest and associate security by never revealing any personal information, room numbers, addresses, telephone numbers etc. unless authorized by a manager.
- Handle any guest problems or complaints in a professional and hospitable manner.
- Ensure the cleanliness and neatness of the Front Desk and all office areas.
- Maintain high standards of personal hygiene and wear proper uniform at all times (incl. Name badge). Adhere to the hotel’s grooming standards.
- Manage all VIP preparation, arrival in house and departure processes as required by operational LSOP’s
- Process daily guest amenity requirements as required by operational LSOP’s
- Complete all duties on required check-lists within Guest Services department.
- Complete all duties listed on the Night Guest Service Agent checklist.
- Have knowledge of all current hotel rates, packages, discounts and vouchers.•
- Adhere to the hotel credit policies and cash handling procedures at all times
Requirements:
- High school diploma
- Certificate or diploma in hospitality advantageous
- Exceptional interpersonal skills
- Excellent written and verbal communication in English, Russian.
- Good time management and organizational skills.
- Conflict resolution experience and ability.
- Patience and good listening skills.
- Knowledge of Opera PMS is advantage.
*Please advise your salary expectation in your CV.
All experienced candidates, interested in mentioned above position, need to apply by these e-mail address: Elnara.Gurbanova@parkinn.com or Seyran.Pirjanov@parkinn.com