Responsibilities:
- Respond to all customers in a timely and highly professional manner, including ensuring all reservations are completed accurately and to the Guest’s expectation
- Provide prompt and efficient service while maintaining the hotels brand standards
- Welcome and fulfil the check-in process for Guests and group arrivals
- Complete the check-out process for departing guests
- Effectively and efficiently manage guest requests, enquiries, and complaints
- Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
- Maximize sales revenues through up-selling and marketing programs
- Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems
- Checking all reservations and keeping the reservation systems up to date
- Having excellent knowledge about the hotel facilities and maximize sales
- Keep up with our accurate digital filing system
- Monitoring the room availability of our hotel and in the case of fully booked situations ensure the whole team is fully informed about our commercial strategy to achieve 100% occupancy.
- Dealing with revenue-related activities, such as developing and loading various “rate plans” in the system. Tracking, opening and/or closing room availability for our travel agents.
Qualifications:
- Previous experience in hotel. Opera knowledge.
- Excellent administration and organizational skills with a can-do- attitude.
- Exceptional customer service and high attention to details.
- A professional face-to-face and telephone manner with exceptional communication skills
- English/Russian languages
Interested candidates are invited to send their resumes by indicating “Guest Service Agent” in the subject line of the e-mail.
mənbə: jobsearch.az
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