Job Brief:
Attend to guests courteously and deal promptly with their requests and queries. Have detailed information about the hotel and city. Check on VIP guest movements, complete their pre-registration formalities. Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first hand service recovery steps.
Duties and Responsibilities:
- Handling guest complaints and concerns in an efficient and timely manner.
- Overseeing VIP guests, arrivals and departures.
- Coordinating and multi-tasking job duties in a busy environment.
- Should possess detailed information about the Hotel, city as well as the competition.
- Detailed information regarding arrivals and room requirements.
- GR report preparing.
- Check on VIP reservations, complete their pre-registration formalities.
- Collect Guest feedback during guest departure along with his likes and dislikes.
- Follow up all OTA reviews, contact the guests if necessary.
- Perform basic cashier activities as and when required.
- Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
- Must possess strong organization time management skills, attention to detail.
- Able to work morning, evening, weekend, holiday, and overnight shifts
Requirements:
- Good communication skills.
- Knowledge of Azerbaijani, Russian and English languages.
- Knowledge of hotel management system (OPERA PMS or FIDELIO).
- Basic knowledge of MS Office programs.
- At least 1 year experience in hotel industry (Front Office or F&B departments)
Candidates are requested to send their Application Forms/CVs.
Please indicate the name of the position “Guest Relations Specialist” you are applying for in the subject line of the email.
Otherwise the candidacy will not be considered in the review process of the applications collected.
Only shortlisted candidates will be contacted.