Responsibilities
- Greeting guests upon arrival and making them feel welcomed.
- Administering check-ins and check-outs.
- Providing front desk services to guests.
- Assigning rooms and taking care of administrative duties.
- Delivering mail and messages.
- Processing guest payments.
- Coordinating with bell service and staff management.
- Being a source of information to guests on various matters such as transport and restaurant advice.
- Processing meal and beverage requests.
- Accommodating general and unique requests.
- Diffusing conflict or tense situations with guests.
Requirements:
- High school diploma
- 2+ years customer service experience.
- Certificate or diploma in hospitality is an advantage.
- Exceptional interpersonal skills.
- Excellent written and verbal communication in Azeri, Russian and English
- Good knowledge of Fidelio Suite 8 is a must
- Good time management and organizational skills.
- Conflict resolution experience.
- Patience and good listening skills.
Interested applicants please submit your CV with photo in English hr@thelandmark.az and indicate the name of the position you are applying for in the subject line of the email.