Main duties:
- Ensures Outstanding guest service at all times;
- Maintains a friendly, professional, cheerful and courteous demeanor at all times;
- Accurately answers inquiries from potential guests and accepts hotel reservations.
- Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency;
- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion;
- Uses suggestive selling techniques to sell room nights, increase occupancy and revenue;
- Supervises daily shift process ensuring all team members adhere to standard operating procedures and are friendly and attentive to guest needs and service;
- Trains and directs the work flow and processes of the front desk. Resolves issues/problems and coaches and counsels the front desk team members to ensure a quality operation;
- Resolves customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. 9. Adheres to company credit limit policies;
- Allocates rooms to expected arrivals after checking the guests preferences and special requests;
- Builds strong relationships and coordinates with all other department’s especially housekeeping, reservations etc;
- Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by casino/hotel policies and procedures;
- Performs other duties as assigned, requested or deemed necessary by management;
- Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD;
- Participates in hotel committees and task force assignments;
- Assists all departments in servicing the guests especially during high volume periods;
- Takes responsibility in the absence of the Hotel Manager and Assistant Hotel Manager;
- Produces hotel front desk schedules;
- Ensures time and attendance policies and payroll are accurately reflected;
- Attends meetings as required;
- Ensures front desk supplies are stocked and computer equipment functioning properly;
- Oversees the business center and ensures the area is clean and guest ready at all times.
Candidate requirements:
- Previous experience of at least 1 year of experience as FO Supervisor is mandatory.
- Knowledge of OPERA PMS is mandaroty.
- Strong communication skills, and ability to work in a team.
- Strong knowledge of Azerbaijani, Russian or/and English languages.
- A polite, engaging personality.
Candidates meeting the above-mentioned criteria should address their CV/Resume, indicating “Front Office Supervisor” in the subject of the email. Applications without subjects will not be considered.