Front Office Manager
vakansiya — 2024

Main duties:

• Participates in the selection of front office personnel.
• Trains, cross trains, and retains and front office personnel in accordance with IHG Standards
• Schedule the front office staff in accordance with budget guidelines and through the direction of the GM
• Supervises workloads during shifts.
• Evaluated the job performance of each front office employees
• Maintains working relationships and communicated with all departments
• Maintains master and floor level key control
• Verifies that accurate rooms status information in maintained and properly communicated
• Resolves guest related problems quickly, efficiently, and courteously.
• Updates group information to include the maintenance and preparations of any group requirements and relays that information to appropriate personnel.
• Reviews and completed credit limit report
• Works within the allotted budget for the front office
• Received information from the previous shift manager and passes on additional details to the oncoming shift or manager.
• Checks cashiers in and out and verifies banks and deposit at the end of each shift.
• Enforces all cash handling and credit policies including incoming check policies and procedures.
• Conducts regularly schedule meetings of front office personnel.
• Conducts regular audits of brand standards and makes sure they conform to the standards.
• Uphold the hotels’ commitment to hospitality

Candidate requirements:

• Previous hotel FOM or AFOM experience is preferable.
• Strong managerial and delegation skills.
• Strong working knowledge of related computer software, including restaurant management software.
• Knowledge of Hotel PMS is must.
• Excellent communication and customer service skills.
• Excellent knowledge of Azerbaijani, Russian or/and English languages.
• Highly responsible & reliable.

Candidates meeting the above-mentioned criteria should address their CV/Resume, indicating “Front Office Manager” in the subject of the email. Applications without subjects will not be considered.