Front Office Manager
vakansiya — 2024

Address: Gabala region

Key responsibilities:

• Trains, cross –trains, and retrains all front office personnel.
• Participates in the selection of front office personnel.
• Schedules the front office staff.
• Supervises workload during shifts.
• Evaluates the job performance if each front office employee.
• Maintains working relationships and communicates with all departments.
• Verifies that accurate room status information is maintained and properly communicated.
• Resolves guest problems quickly, efficiently, and courteously.
• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
• Works within the allocated budget for the front office.
• Checks cashiers in and out and verifies banks and deposits at the end of each shift.
• Enforces all cash handling, check cashing, and credit policies.
• Conducts regularly scheduled meetings of front office personnel.
• Upholds the hotel’s commitment to hospitality.
• Prepare performance reports related to front office.
• Monitor high balance guest and take appropriate action.
• Ensure implementation of all hotel policies and house rules.
• Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
• Prepare revenue and occupancy forecasting.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.
• Monitor all V.I.P’s special guests and requests.
• Review Front office logbook and Guest feedback forms on a daily basis.
• Maintain an organized and comprehensive filing system with documentation of purchases, schedules, forecasts, reports and tracking logs.

Requirements:

• Bachelor’s degree in hospitality or related field;
• Past work experience as a Front office manager or similar role;
• Experience with Opera software;
• Proficiency in full Microsoft Office suite, especially with Excel and Word;
• High level of written and verbal business Azeri, Russian and English;
• Excellent writing, communication, and presentation skills;
• Highly developed organizational skills.

Benefits:

• Chance of co-working with well experienced team from worldwide famous hotel brands;
• Opportunity to participate in training & development programs;
• Maximum discount opportunities at hotels & other respective properties;
• Career opportunities in different industrial enterprises under PMD Group management;
• Medical insurance;
• Duty meal;
• Accommodation;
• Staff shuttle bus;

Interested candidates are requested to submit their CV by specifying the Job Title in the subject line.

Only shortlisted candidates will be contacted.

The deadline for application is January 15, 2023.