Responsibilities:
- Ensuring that all Accor Group service standards and operational procedures are adhered to in all interactions with Guests and colleagues.
- Providing prompt, attentive service either directly to the Guests or colleagues using the Guest’s name.
- Masters the Front Office and Royal Service policies, procedures and operations required. Uses the skills training received and knowledge acquired to excel in the position, ensuring accuracy in job performance.
- Reviewing reservations and Guest preferences to ensure all standards are met.
- Maintaining a perpetual presence on the Reception Desk throughout the hours of the shift.
- Following the Hotel’s telephone etiquette standards when handling internal and external calls.
- Remaining observant and responds to each Guest who approaches the Reception Desk.
- Constantly seeking to identify Guest preferences, acts upon them and makes sure to pass on this information to colleagues updating the Guest’s profile.
- Constantly seeking to anticipate Guest needs and requests, actively engaging our Guests.
- Ensuring the highest possible revenues are generated for the hotel through upselling programs.
- Developing and maintains strong Guest relationships to ensure Guest loyalty.
- Actively participates in departmental meetings, providing new ideas to improve service.
- Adheres to and promotes the company’s health & safety policies to ensure a safe work environment and is knowledgeable about all safety & emergency procedures.
- Resources (time and materials) are used efficiently in order to maximize output.
- Has respect and maintains positive working relationship with colleagues and other departments and communicates effectively with same and gets the job done. Promotes open discussion.
- Acts as a role model for colleagues and strives to raise quality standards which others will aspire to.
- All other duties as assigned
Qualifications:
- Proficient in the English language (spoken & written), good knowledge of Azeri, Russian and Turkish
- Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
- Must be flexible in terms of working hours (24-hour operation, 7 days a week)
- Must have excellent written/verbal communication and Guest interpersonal skills
- Degree or hospitality diploma is an asset
- Self-motivation and organizational skills and the ability to take initiatives
- Prior experience in hotels or customer service or an asset
- Recognized commitment to Guest service, exceeding Guest expectations and anticipate needs.
- Must have the ability to handle cash effectively and accurately
- Has outstanding Guest services skills, professional presentation, and sophisticated communication skills
- Ability to deal with Guest concerns in an empathetic and business-oriented manner.
- Self-motivated and able to make quick decisions, solve problems, initiate action and complete assignments on a timely basis. .
- Previous experience in Front Office Operations including Front Desk, Reservations and Royal Service an asset
Interested candidates may apply online through www.careers.accor.com or send resumes to aze.careers@fairmont.com