Department – F&B
Reports to – F&B Manager
INTERCONTINENTAL HOTEL BAKU
As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you would like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand, soon in Baku, Azerbaijan
Your day-to-day
- Maintain a complete awareness of the business goals, sharing with, and motivating the team to deliver
- Attend the daily F&B meeting
- Attend the monthly leadership meeting
- Take accountability for the outlets P&L statement & forecasting of the business
- Oversee the preparation of the weekly schedules based on business demand and manning guidelines
- Oversee performance management for all direct report enthusiasts, Handle disciplinary problems and counsel accordingly
- Establish par levels for supplies and equipment
- Work with management team to ensure requisitions are made based on the needs of the business
- Work with the culinary team to review specials and menu items when necessary
- Work with the Marketing team to come up with promotions for the venue
- Identify talent within the outlets. Oversee succession planning
- Work with Supervisors on general shift management
- Conduct pre-shift meeting with the team
- Check for status of all orders and ensure that they are delivered within designated timelines
- Assist enthusiasts during the shift to ensure a go beyond experience for the guests
- Prepare the departmental training calendar with the departmental trainers, taking into account the training needs analysis
- Conduct on-job training sessions when required
- Maintain the manning for all responsible outlets
- Monitor guest feedback frequently, ensuring complete satisfaction
- Build relationships with guests, securing a database of regular guest data
- Anticipate guest needs, respond promptly and acknowledge all guests. Promote positive guest relations at all times
- Monitor and handle guest complaints, ensuring guest satisfaction
- Access all functions of the Micros system in accordance to specifications
- Responsible for preparing and submitting daily/weekly payroll and tip distribution records
- Complete all paperwork and closing duties in accordance with departmental standards
- Maintain an understanding of all areas of responsibility, including venue & hotel knowledge
- Be responsible for managing cleanliness & maintenance of the venue, with the support of the housekeeping & engineering teams
What we need from you:
- Minimum 3 years of working experience in the same role in 5 star hotel operation.
- Must speak in Azerbaijani, Russian and English languages
WHAT WE OFFER:
- In return, we will give you a competitive salary and insurance package, hotel discounts worldwide and opportunities to learn new skills and grow your career and the chance to work with a great team of people. So, what is your passion?
Salary package is negotiable
HOW TO APPLY
To apply for this position please send your resume, attached, to hr@icbaku.com stating “F&B Outlet Manager” in the subject line.