Main responsibilities:
- Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level.
- Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution.
- Delivers on plans and objectives where front office initiatives & hotel targets are achieved.
- Supervises the front office team fostering a culture of growth, development and performance within the department.
- Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained
- Builds and maintains effective working relationships with all key stakeholders
- Takes ownership to deliver an effective planned guest engagement program
- Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
Requirements:
- Experience in Front office
- Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style
- Commitment to delivering exceptional guest service with a passion for the hospitality industry
- Ability to find creative solutions with proven problem-solving capabilities offering support where required
- Personal integrity, with the ability to work in an environment that demands excellence, time and energy
- Knowledge of Opera PMS is advantage.
- Fluent in Azerbaijani, English, Russian
*Please advise your salary expectation in your CV.
All experienced candidates, interested in mentioned above position, need to apply by these e-mail addresses: seyran.pirjanov@parkinn.com, elnara.gurbanova@parkinn.com