Customer Support Specialist
vakansiya — 2024

Responsibilities:

• Respond to customer inquiries via Intercom, Telegram, and Meta Business Panel.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.

Qualifications:

• Proven customer support experience or experience as a client service representative (Nice to have)
• Familiarity with CRM systems and practices. (Nice to have)
• Ability to multi-task, prioritize, and manage time effectively.
• Excellent communication and presentation skills.
• Ability to work independently and as part of a team.
• High school diploma or equivalent; college degree preferred.

What You Will Get

• A supportive and dynamic work environment.
• Opportunities for professional growth.
• Competitive salary and benefits.