Customer Services Assistant
vakansiya — 2024

Customer Services Assistant is responsible for providing the shopping center guests with needed information, informing them about the new campaigns, helping guests to feel themselves like home.

Key Accountabilities:

• Greet and direct guests upon arrival, provide them with the information they need and answer other questions as best they can;
• Provide shopping center guests with information brochures;
• Identify interested and qualified guests in order to provide them with additional information;
• Acting as a spokeswoman for the event, coordinating with organizers, other staff members or featured guests – such as managers, artists, and caterers, and mingling among the crowd to make sure the event is on track and people are enjoying themselves;
• Deal directly with guests either by telephone, e-mail or face to face
• Respond promptly to guests’ inquiries
• Handle and resolve guests’ complaints
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Direct requests and unresolved issues to the designated resource
• Record details of inquiries, comments, and complaints
• Communicate and coordinate with internal departments
• Manage the issue of lost car parking tickets
• Preparation of daily base reports (lost and found, work permit list and etc.)

Essential Criteria:

• Good guest service and organizational skills
• Good interpersonal and communication skills, and the ability to effectively interface with personnel at all levels
• Strong work ethic
• Fluency in Azerbaijani, English, and Russian languages
• Proficiency in MS Office Suite
• Strong organizational skills with the ability to multi-task
• Excellent time management skills and ability to prioritize work
• Attention to detail and problem-solving skill
• Demonstrated ability to handle administrative details, and routine day-to-day issues independently, assuming responsibility without direct supervision
• Working well as part of a bigger team, but also be able to deliver and work independently;
• Being self-disciplined: high level of adherence to the company requirements, such as code of conduct, dress code, etc.

Candidates meeting the below stated criteria are requested to send their CV/Resume.