Key Accountabilities:
- Greet and direct guests upon arrival, provide them with the information they need and answer other questions as best they can;
- Provide customers with information brochures;
- Identify interested and qualified customers in order to provide them with additional information;
- Acting as a spokeswoman for the event, coordinating with organizers, other staff members or featured guests – such as managers, artists, and caterers, and mingling among the crowd to make sure the event is on track and people are enjoying themselves;
- Deal directly with customers either by telephone, e-mail or face to face
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle inquiries and complaints
- Direct requests and unresolved issues to the designated resource
- Record details of inquiries, comments, and complaints
- Communicate and coordinate with internal departments
- Manage the issue of lost car parking tickets
- Preparation of daily base reports (lost and found, work permit list and etc.)
Essential Criteria:
- Good customer service and organizational skills
- Good interpersonal and communication skills, and the ability to effectively interface with personnel at all levels
- Strong work ethic
- Fluency in Azerbaijani, English, and Russian languages
- Proficiency in MS Office Suite.
Desirable Criteria:
- Strong organizational skills with the ability to multi-task
- Excellent time management skills and ability to prioritize work
- Attention to detail and problem-solving skill
- Demonstrated ability to handle administrative details, and routine day-to-day issues independently, assuming responsibility without direct supervision
- Working well as part of a bigger team, but also be able to deliver and work independently;
- Being self-disciplined: high level of adherence to the company requirements, such as code of conduct, dress code, etc.
Candidates meeting the below stated criteria are requested to send their CV/Resume.
Oxşar vakansiya siyahısı:
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