CRM Director
vakansiya — 2025

We are looking for bright and ambitious individuals who have a background in retail or general business. At Optimal you will find a challenging and rewarding career where the sky is the limit! Want a job where you can really make a difference every day? Then come and join us!

Vacancy: CRM Director

Requirements:

• Strong academic background;
• Proven experience above 2 years is required;
• Impressive communication and analytical skills;
• Self improvement skills;
• Ability to constantly analyse and implement new ideas;
• Proficciency in Azeri and English.

Main responsibilties:

• Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty.
• Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organisation and captures all required information at key points in the customer life cycle.
• Working closely with all departments to ensure the CRM works effectively for all aspects of the company.
• Overseeing direct communications with customers through the CRM.
• Monitor and maximise customer lifetime value strategies ensuring maximum profitability.
• Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty.
• Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organisation and captures all required information at key points in the customer life cycle.
• Customer Journey Mapping analysing touch points with the organisation and maximising commercial opportunities.
• Working closely with all departments to ensure the CRM works effectively for all aspects of the company.
• Overseeing direct communications with customers through the CRM.
• Ensuring the database is segmented effectively for targeted marketing activities.

Interested candidates are requested to send their CV and certificates to recruitment@optimal.az mentioning the position in the subject line until 30.10.2019

Note: Shortlisted candidates only will be invited to the interview