Contact Center Customer Service Representative
vakansiya — 2024

About the Company:

Azerconnect is the first Business to Business (B2B) company in the Azerbaijan Information and Communication Technologies market that provides services and optimal solutions to meet the needs of corporate clients.

By joining our team you will get an opportunity to work in a competitive, innovative, and encouraging corporate environment with local and foreign professionals, gain experience and skills in the telecommunications business, achieve your individual and career development goals.

About the vacancy:

• As the Contact Center Customer Service Representative, you are required to answer incoming calls, provide proper information and fulfill all customer requests with high-quality service.
• Division: Customer and Digital Care Division
• Working schedule: Shift
• Employment Type: Permanent

Your responsibilities as a Contact Center Customer Service Representative:

• To answer customers’ inquiries according to the related programs;
• To make necessary registrations via corresponding programs based on customers’ inquiries;
• To treat customers in a polite and patient manner;
• To register properly contact reasons and complaints;
• To maintain and improve quality results by adhering to standards and guidelines.

Position requirements:

• Higher or professional Education;
• Problem-solving skills;
• Ability to work under pressure;
• Communication skills;
• Prompt;
• Knowledge of Ms. Office programs;
• Azerbaijani and Russian language knowledge– Fluent.

How to apply?

Please click to apply for the position.
For other open vacancies in our company, you can visit www.azerconnect.az company page.
Applications will be reviewed against position requirements and only shortlisted candidates will be contacted.