Call Center & Operations Specialist
vakansiya — 2025

Job Description:

• • Provide technical assistance and support for incoming queries and issues related to software.
  • Respond to queries over the phone.
  • Enter the queries coming from clients into related Application, provide solutions on phone or by routing technician via application platform (for dealer issues).
  • Follow up the solution that is routed to technicians and close the inquiry after solution is provided.
  • Follow up maintenance (corrective and preventive) transactions.
  • Identify and escalate priority issues to related parties.
  • Report any unexpected situations to supervisor.
  • Problem analysis and identification data of testing process on a new versions of terminal, writing reports about results.
  • Prepare and participate in IT related projects.
  • Gain feedback from customers about computer usage.
  • Run reports to determine malfunctions that continue to occur.

Requirements:

• • Bachelor degree
  • Working experience in operations and call center department
  • Analytical skills
  • Excellent communication in Azeri, good English and Russian is preferable
  • Knowledge of MS office as a proficient user

Interested nominees please send CV with subject “Call Center & Operations Specialist ” to hr@azerlotereya.com e-mail address.