Job Description:
- To oversee and assist in the preparation and update of the Front Office Departmental Operations Manual.
- To conduct regular communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
- To represent the Rooms function on the hotel’s Leadership Committee in the absence of the Director of Rooms.
- To ensure that Front Office associates also provide excellent service to internal customers as appropriate
- To ensure that all Front Office associates are familiar with the hotel’s products and services.
- To implement consistent guest recognition programmers and maintain a relevant guest history database.
- To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved
- satisfactorily.
- To personally and frequently verify that guests are receiving the best possible service during check-in and check-out.
- To ensure that guest history records are accurately maintained and all repeat guests are pre-registered.
- To maximise associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
- To ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including
- the timely and accurate reporting of financial information.
- To monitor Rooms standards in general, working through the respective Head of Department to take corrective action where necessary.
- To ensure that all guest details are entered correctly in accordance with the principles of clean data
- To assist in the recruitment and selection of all Front Office associates. To follow hotel guidelines when recruiting and use a competency-based approach to selecting associates.
- To oversee the punctuality and appearance of all Front Office associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
- To prepare and post weekly work schedules, making sure that they reflect business needs and other key performance indicators.
Requirements:
- Completed Bachelor Degree, (preferably with the major in the hospitality industry)
- Fluent English, Azerbaijani; Russian language is desirable
- Good written and verbal communication, proficiency in Office programs and Opera PMS
Working Conditions:
- 5 working days schedule (40 hours per week)
- Lunch provided in the workplace
- Uniform provided by the workplace
Kindly note that only e-mails with indicated Job Title in the subject line (Assistant Front Office Manager ) of shortlisted candidares will be reviewed.