Experience and Qualifications Required:
- A minimum of 5 years’ experience in operations/properties management
- MBA master degree is preferred
- Diploma(s) or certificate(s) in HoReCa Operations Management is a plus
- Knowledge of local HoReCa related AR laws and practices required
- Strong commercial acumen, preferably with hotel FO or F&B background
- Experience in managing budgets, revenue proposals and forecasting results
- Previous experience in a similar or equivalent role
- Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
- Possess a good command of Azerbaijani, Russian and English and have excellent communication skills, both written and verbal
- Accountable and resilient
- Ability to work under pressure
Responsibilities:
- Work in conjunction with the Director to actively manage key property issues
- Asist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals
- Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
- Respond to audits that are completed by the company to ensure continual improvement is achieved
- Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
- Comply and exceed hotel and company service standards
- Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
- Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
- Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
- Hold regular briefings and communication meetings with the HOD team
- To successfully fill this role, you must possess the following qualifications, attitude, behaivour, skills, and values that follow:
If you look forward to meeting people from around the world and join our professional team, please send us your most up-to-date Resume to dbm.hr@pmdhospitality.az
(Don’t forget email subject “Assistant Operations Manager))
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