Main duties:
- Prioritize and delegate daily work responsibilities to front desk staff.
- Train and guide front desk staffs to provide quality of customer services.
- Manage staffing schedules, shift changes, payrolls and labor costs in the absence of FO manager.
- Resolve guest issues and enquiries to ensure guest satisfaction.
- Schedule front desk meeting to identify and resolve operational issues, accounting variances, and housekeeping discrepancies.
- Ensure that employees are properly groomed and dressed.
- Identify process improvement to achieve financial and service goals.
- Supervise the billing and cash processes to ensure compliance with company standards.
- Provide feedbacks to the team members on their performances and improvements.
- Other duties assigned by Front Office Manager
Candidate requirements:
- Previous hotel Front Office experience in senior positions is must.
- Strong managerial and delegation skills.
- Strong working knowledge of related computer software, including restaurant management software.
- Knowledge of Hotel PMS is must.
- Excellent communication and customer service skills.
- Excellent knowledge of Azerbaijani, Russian or/and English languages.
- Highly responsible & reliable.
Candidates meeting the above-mentioned criteria should address their CV/Resume, indicating “Assistant Front Office Manager” in the subject of the email. Applications without subjects will not be considered.