Job Information:
- Create and implement online web shop business plans
- Process daily orders and responsible for the sales and profits of the e-store
- Provide exceptional customer service and resolve customer problems or complaints by determining optimal solutions
- Communicate, execute, and manage e-marketing plans in cooperation with other team members
- Use different e-marketing channels such as social media (Facebook/Twitter) and search engine optimization
- Manage store revenue, including execute and monitor loss prevention and shrink programs.
- Manage all store operational issues, including store housekeeping, store administrative duties, physical inventories, price changes, etc.
- Manage speed of service results, controls inventory that is used for service orders, and is responsible for the overall organization and appearance of the service.
- Responsible for listing the store policies as well as writing item descriptions and taking and uploading product pictures.
- An web shop saler is responsible for everything that goes on in the store’s website.
- To make sure that the online store continuously runs smoothly, the web store manager must always respond to emails as well as answer phone messages from both their clients and suppliers in 24 hours or less.
- The web store manager also keeps in touch with a logistics company as well as the suppliers and manufacturers of the products they provide.
- To keep a database of the inventory
- To make a schedule for the cut-off of the order filling and payment for the day to ensure the buyer receives the packages in a timely manner.
- To be in charge of the promotion of the site
- To be responsible for the sales as well
- To think of ways to attract more customers like free shipping, or buy 2, get 1 free deals
- To drive traffic to the site by using social media sites like Facebook, Twitter, Pinterest, Yelp, etc.
Required skills:
- English language skill
- To be skilled in the computer as well as the internet.
- At least 1 year work experience in similar position preferred
- Excellent communication skills and proficiency in English
- Strong experience in store operation management and customer service
- Demonstrated understanding of online marketing
- Experience in retail
- To be available for customer service especially during store hours
- Excellent communication skills
- An analytical mind, comfortable with numbers
- Other fringe benefits:
- ttractive pay based on your qualifications and performance
- Interesting and challenging tasks
- Independent work in a team
- Various development opportunities
- Committed and dynamic international team
- Special social services such as free fruit bar, massage, events
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