CVA Specialist
vakansiya — 2024

Responsibilities:

• Identifying Customer parts and service needs by phone calls and offers suitable Cat and NonCat solutions.
• Offering alternative solutions to customer and help them to select most suitable one.
• Sourcing new sales opportunities through phone calls and emails to the potential customers
• Follow up depths and work close with PSSR for money collection.
• Communicate all customer complaints to Customer Relation Specialist.
• Calling assigned customer periodically, update customer information in the system.
• Informing all customers about EM Solutions in order to create opportunities.
• Escalation of potentially problematic issues to the Manager.
• Work with the Marketing Department on the creation & validation of marketing materials.
• Responsible for identifying timing and job details including gathering all information for the machines and importing this information into a database in order to present a proposal for recommended spare parts to the customer on time.
• To coordinate the team activities on the Az Export Pipelines and BP sites across the Ganja area
• Provide daily checks and generate necessary reports related to the service vehicles’ movement on BP sites and on other projects across the Ganja area
• Responsible for the control of work standards in the Ganja area
• The employee must have a personal vehicle that can be used for Company purposes (customer visits)
• Liaise with Borusan Cat vendors, including cleaning, catering, and security services in the Ganja area
• Perform other tasks, duties, and assignments as required
• Prepare CVA contracts and pricing of PM packages
• Track PSSRs and inform them to extend CVAs in the system
• Report CVA dashboard results to the sales team
• Follow POS and inform the RUN team

Required qualifications:

• Bachelor’s degree in Business Administration,Finance, Economics or relevant field from the accredited university or at least 2 years of work experience in a relevant role
• Strong communication, analytical, leadership, and influencing skills and ability to operate independently
• High level of competence in preparation and presentation
• Strong data-entry skills and attention to detail
• Exceptional analytical thinking, problem-solving, and organizational skills
• Able to prioritize work, delegate, and meet deadlines
• Positive “can do” attitude with a passion for customer service.
• Collaborative worker and teambuilding ability.
• Fluency in written and oral Azerbaijani, a n d English. Proficiency in Turkish and Russian is preferred.
• Computer skills-user level(MS Office usage).
• Ability to travel on occasion.
• Local candidates are strongly preferred.

If you are interested in this job, please email your resume preferably in Word or PDF format with a letter of interest specifying suitability for the position and minimum expected salary specifying the Job Title in the subject line or call +99 (412) 565 26 38 for further information. Only shortlisted candidates will be contacted. Applications close on December 10, 2022.