Guest Service Agent
vakansiya — 2024

Requirements:

• Minimum 1 year work   experience at hospitality industry as FO Guest Service Agent;
• Good communication in English, Azerbaijani, Russian;
• Flexibility to work various shifts;
• Computer skills: Elektra V5, Booking, MS Excel, MS Word, MS Outlook;
• Ability to handle multiple tasks.

Key Functions:

• Always greet guests in a friendly and professional manner according to Hotel standards;
• Engage each guest as a unique individual and listen attentively to their requests;
• Perform accurate check-ins and check-outs of guests daily;
• Answer the telephone in a timely and professional manner;
• Make reservations over the phone and in person;
• Run daily reports to check reservations for accuracy and identify any special requests;
• Responsible for a cash float throughout your shift and ensuring it balances correctly at the end of shift;
• Anticipate and address guest’s service needs;
• Performs any additional tasks which are assigned by management;

Candidates who are interested in the vacancy should indicate their CV in the subject line “Guest Service Agent” they can send it to an e-mail address.