We are looking for a hardworking candidates who will join to our team. If interested please send your CV to jobs@tayqaprojects.com with “ERP Support Specialist” subject.
Responsibilities:
- Provide administrative support and complete tasks to assist Project Managers
- Problem solve and work to resolve issues that arise during a project
- Troubleshoot and identify root causes of customer problems using a variety of tools (internal & external)
- Be the face of the IT team for assigned areas of the business, and understand user needs and issues
- Partner with users to understand and gather all the necessary business specifications and requirements
- Document workflows and results of business analysis into business requirements
- Assist the Development team in translating business requirements into application functionality
- Design and execute test plans to ensure that business requirements and functional specifications are implemented properly
- Create user and product documentation
- Provide training to clients on system modules, including one-on-one sessions, demos, walk-throughs, and public webinars. Conduct system utilization meetings with clients.
Requirements:
- Bachelor’s degree in computer science, engineering, mathematics or relevant field
- Strong experience with SQL and T-SQL
- Strong analytical & problem-solving skills to help determine and/or troubleshoot client issues
- Excellent written, verbal, and interpersonal communication skills
- Highly motivated self-starter with ability to multitask and complete assignments within time constraints and deadlines
- Excellent and fast decision-making skills for problem identification and solution recommendation
- A solutions oriented mindset with the ability to create memorable customer experiences and explain technical problems succinctly and clearly
- Ability to communicate professionally by phone and email, including explaining technical terms in non-technical ways
- Knowledge of software development and user interface web applications
- Logo or SAP ERP system experience is welcome
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