IT Support Specialist
vakansiya — 2024

Responsibilities:

• Take ownership of customer enquiries and issues reported and ensure quick and effective resolution.
• Provide administrative support and complete tasks to assist on going projects
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Provide prompt and accurate feedback to customers
• Meet defined Service Level Agreements during resolving customer issues
• Design and execute test plans to ensure that business requirements and functional specifications are implemented properly

Requirements:

• Bachelor of Science in technical field
• Understanding of Information Systems at user and corporate level
• Knowledge with SQL
• Experience in a Helpdesk or Support Role
• Analytical & problem-solving skills to help determine and/or troubleshoot client issues
• Fast decision-making skills for problem identification and solution recommendation
• Excellent written, verbal, and interpersonal communication skills
• Excellent team player, self-managed and self-motivated
• Ability to communicate professionally by phone and email, including explaining technical terms in non-technical ways
• Availability to work outside typical working hours if needed
• Knowledge of ERP systems is welcome